We respect and value the privacy of everyone whose data we process and we will only collect and use Personal Data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.
The procedures and principles set out in this Policy will be followed at all times by us as a company, as well as our employees, agents, sub-contractors or other parties working on our behalf.
- Definitions and Interpretation
In this Policy, the following terms have the following meanings:
“Personal Data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. This definition shall, where applicable, incorporate the definitions provided in the General Data Protection Regulation 2016/679 (“GDPR”);
“Service” means the service provided by us;
“User” means anybody signing up for more information about the Service;
“We/Us/Our” means Venndorly Limited a company registered in England and Wales under company number 11439318
- What Does This Policy Cover?
- Rights under GDPR
3.1 All data subjects have the following rights under the GDPR, which this Policy and our use of Personal Data have been designed to uphold:
3.1.1 The right to be informed about our collection and use of Personal Data;
3.1.2 The right of access to the Personal Data we hold about you (see section 10);
3.1.3 The right to rectification if any Personal Data we hold about you is inaccurate or incomplete (please contact us using the details in section 11);
3.1.4 The right to be forgotten – i.e. the right to ask us to delete any Personal Data we hold about you (we only hold your Personal Data for a limited time, as explained in section 5 but if you would like us to delete it sooner, please contact us using the details in section 11);
3.1.5 The right to restrict (i.e. prevent) the processing of your Personal Data;
3.1.6 The right to data portability (obtaining a copy of your Personal Data to re-use with another service or organisation);
3.1.7 The right to object to us using your Personal Data for particular purposes; and
3.1.8 Rights with respect to automated decision making and profiling.
3.2 If you have any cause for complaint about our use of your Personal Data, please contact us using the details provided in section 11 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
3.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens’ Advice Bureau.
- What Data Do We Collect?
4.1 We collect and process the following Personal Data:
4.1.2 Contact information including email address, trading address, and telephone number;
- How Do We Use Your Data?
5.1 As administrators of the Service, we (and those authorised by us) have access to the back-end of the Service and this allows us to view all Personal Data that has been inputted into the Service. We warrant that all such persons with access will only process Personal Data to the extent necessary for us to provide our support. In any case, it will not be used for any other purpose and will not be stored other than for the purposes of providing our services to you and for making back-ups.
5.2 All Personal Data will be retained for no longer than is necessary in light of the reason(s) for which it was first collected.
5.3 Our use of your Personal Data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your Personal Data, or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
5.3.1 Supplying our Service and support to you (as set out above, we require your Personal Data in order to enter into a contract with you);
5.3.2 Replying to emails from you; and
5.3.3 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by emailing us directly).
5.4 Any Personal Data inputted for profiling purposes is collected to enable us fulfil our obligations to you and provide the relevant information needed to ensure you get the most out of your use of the Service.
5.5 With your permission and/or where permitted by law, we may also use your data for marketing purposes. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
5.6 You have the right to withdraw your consent to us using your Personal Data at any time, and to request that we delete it. Unless we have reasonable grounds to refuse to delete the Personal Data, we will comply with all requests for deletion within one month of receipt of your request, and will keep you informed of progress.
- How and Where Do We Store Your Data?
6.1 We only keep your Personal Data for as long as we need to in order to use it as described above in sections 4 and 5, and/or for as long as we have your permission to keep it.
6.2 We will only store your data in the UK, however, third party processors we use may store data elsewhere, as set out in section 7.
6.3 Data security is very important to us and to protect your data, we have taken suitable measures to safeguard and secure data collected.
- Do We Share Your Data?
7.1 We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where we transfer any Personal Data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.
7.2 In certain circumstances, we may be legally required to share certain data held by us, which may include your Personal Data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order or a governmental authority.
- What Happens If Our Business Changes Hands?
8.2 In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes.
- How Can You Control Your Data?
9.1 In addition to your rights under the GDPR, set out in section 3, when you submit Personal Data to us, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details).
9.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your Personal Data held by us (where such data is held). Please contact us for more details using the contact details below in section 11.
- Contacting Us